COMPANY INFORMATION

www.innayaheritagejewellery.com ("Website") is owned and operated by Mahmuda Syed (hereinafter referred to as "Mahmuda Syed" or "IHJ"). We are registered in the United Kingdom under company number (VAT) 10886700 and our registered business is located at: 

 

IHJ LTD

562-564 Manchester Road Bradford

BD5 7LR

Email: hello@innayaheritagejewellery.com

 

HOSTING SERVICES

Hosting services for this website are provided by wix.com

 

TERMS & CONDITIONS

Use of this Website is subject to the following Terms and Conditions (TAC). Mahmuda Syed may revise these TAC from time to time by updating this posting, with the revised TAC taking effects for all users as of the date stated on the posting. Consequently, users should consult the TAC regularly.

Please read these TAC carefully before using the Website. Users expressly acknowledge that they are aware of these TAC and have had access to the same upon entering the Website. Consequently, by using the Website, users signify their assent and agreement to these TAC. If the user does not agree to these TAC, then the user is not authorised to continue consultation and access of the Website.

 

USE OF WEBSITE MATERIALS

Mahmuda Syed has created this Website to provide information about its company and products for users personal use. Users may download one computer copy or print one copy of the material on this Website for their own Non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark are preserved intact and are not modified, deleted or changed.

Unless otherwise stated, Users should assume that everything they see or read on the Website (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, written and other materials) are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

Users are not authorised to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any IHJ material in any way for any public or commercial purposes.

Furthermore, IHJ material may not be displayed or communicated on any other web site, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, Users' permission to use IHJ material will automatically terminate and any copies made of IHJ material must be immediately destroyed.

Any unauthorised use of IHJ material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

 

CUSTOMS & PRICING POLICY

Prices on the Website are in £ Pounds and include UK VAT at the applicable rate.

All prices and offers remain valid as advertised from time to time. The Pound price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent and technical errors.

If you are a customer whose credit card is not denominated in Pounds, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

Please be aware that orders placed for a delivery outside of the UK may be charged with a customs fee, which is not included in the shipping expenses from IHJ. please contact your local customs office for more information.

NB: US customers may be asked to provide their social security number or tax id upon receiving the goods.

 

ORDERS

All orders are subject to acceptance and availability.

You select the products you want to buy and add them to the “bag”. Up until the time the order is made you may change the contents of the bag and you may on an ongoing basis check the contents of the bag and the price of the products. 

Please note, that items in your bag are not reserved and may be purchased by other customers. Any additional payments for e.g. freight will not be calculated until immediately before you are ready to pay. 

Once you are ready to order, you click “go to checkout” where you enter your name, address, email, telephone number, select type of delivery, and enter your payment information. You may change the contents of your basket right up until the time to confirm your purchase. 

The purchase is confirmed by clicking the button “Continue to Payment”. Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Your order is subsequently approved, cf. below, and confirmation will be sent to you via email.

 

ACCEPTANCE OF ORDER

Acceptance of your order and completion of the contract between you and IHJ will be completed when we email you to confirm that the goods have been dispatched.

We reserve the right not to accept your order if, for example, we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or if you do not meet the eligibility criteria set out within the TAC.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Website whether or not that merchandise has been sold; removing, screening or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

PAYMENT

Payment can be made with Mobile Pay and major credit cards; MasterCard, Maestro, Visa, Visa Electron, JCB and PayPal and any other methods that may be clearly advertised on the Website from time to time. Payment will be debited and cleared from your account upon dispatch or reservation of your order by IHJ. 

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to IHJ, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our Website secure. All credit card transactions on this Website are processed using Wix Payments, a secure online payment gateway that encrypts your card details in a secure host environment. 

Furthermore, we will take all reasonable care, in so far it is in our power to do so, to keep the details of your order and payment secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

 

DELIVERY & SHIPMENT

We ship orders worldwide with DHL and SKYNET, and nationally with ROYAL MAIL.

We ship all orders within 3-5 days after issuance of the order confirmation unless otherwise informed. An estimated delivery date, tracking will be provided along with the invoice for your order. Your order will be delivered in accordance with your chosen delivery method.

 

RIGHT OF CANCELLATION

When you make a purchase directly via the Website, you have a 14-day right of cancellation calculated from the date you receive the product. If you want to exercise the right of cancellation you must notify us thereof before expiry of the time limit for exercising the right of cancellation. This right does not apply to custom sizes and special orders including bespoke pieces.

The period during which you may exercise your right of cancellation starts on the day you receive the product. If the 14-day period expires on a holiday, 24 December (Christmas Eve) or 31 December (New Year’s Eve), the period is extended to expire on the following weekday, unless otherwise stated. Example:

If the product is received on 1 June, the last day on which the right of cancellation may be exercised will be 15 June. The time limit has been observed if you send your notification on exercise of your right of cancellation before expiry of the time limit. You may exercise your right of cancellation without stating any specific reason and by communicating your decision to us by ordinary letter or by email. 

You may also use the below standard cancellation form if you want to cancel your purchase. We update the return form on an ongoing basis to ensure that it is always in accordance with applicable provisions.

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Standard Cancellation Form

(complete and return this form only if you wish to exercise your right of cancellation)

To Innaya Heritage Jewellery, 

IHJ LTD

562-564 Manchester Road Bradford

BD5 7LR

e-mail: hello@innayaheritagejewellery.com

I hereby give notice that I want to exercise my right of cancellation in connection with the purchase agreement for the following goods:

Order number:__________________

Ordered on __/__/__ / and received on __/__/__

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper) ______________________

Date ______________________

Please communicate your decision on cancellation by sending an email to the following address:

Innaya Heritage Jewellery,

IHJ LTD

562-564 Manchester Road Bradford

BD5 7LR

Email: hello@innayaheritagejewellery.com

If you exercise your right of cancellation, you must subsequently return the product to us. You must return the product without unnecessary delay and no later than 14 days after notifying us that you want to cancel the purchase. However, we do not accept delivery of products returned COD or sent without postage.

The product in question may be returned to us at the same address as that stated above.

Documentation may be demanded proving that the product was sent prior to expiry of the time limit. If the product is to be sent, it must be packaged in a responsible manner. You have the risk of the product during transportation and are responsible for ensuring that the package/product arrives undamaged. Consequently, you should save postal receipts and any track and trace number.

Furthermore, we encourage you to enclose a copy of the order confirmation or other documentation of your purchase and to return the product in its original packaging.

You are liable for the expenses incidental to returning a product when you cancel the purchase.

Products must be returned in a good and undamaged condition. If returned products show signs of damage or use, other than what is required to establish the nature, characteristics and functioning of the product, you will be liable for any loss of value of such product. 

You may thus lose the right in full or in part to have the purchase price refunded. We will estimate the value on the basis of a specific assessment of the returned product.

If you decide to withdraw from the contract in accordance with the above, we will refund the purchase price together with the original freight costs (however, not any additional costs incurred as a consequence of you opting for a type of delivery other than the least expensive type of standard delivery) less any loss of value.

Payment for the product will be refunded as soon as possible and in any event no later than 14 days after we have received your notification on cancellation. However, we reserve the right to withhold such refund until we have received the product(s) for inspection or until you have supplied evidence of having returned the product, whichever is the earliest.

The amount will always be refunded to the same means of payment which you used to make the purchase. If e.g. you have paid using a payment or credit card, the amount will be refunded to the card you used making the purchase.

 

RETURN & EXCHANGES

Standard orders placed via the website can be returned or exchanged within 14 days from delivery date.We will cover the shipping costs related to the return or exchange.

If you wish to return or exchange your order please send your inquiry to hello@innayaheritagejewellery.com, and we will take care of your request as soon as possible.

Please note that custom sizes and made to order including bespoke pieces are not eligible for return.

​

DEFECTS

When you buy a product on www.innayaheritagejewellery.com you have a two-year right to file a complaint counting from the delivery date. 

This means that for up to two years after you have received the product, you may have the product repaired, exchanged or you may have a refund or a reduction of the purchase price if the product is defect and depending on the situation at hand. 

Damage to the product caused by accidents, use of the product in an unintentional manner, incorrect use or abuse or other tortious conduct is not covered by the right to complain. If you find that your order is defect, you must file a complaint by e-mail to hello@innayaheritagejewellery.com within a reasonable time.

Where the complaint is made within two months of the detection hereof such complaint will always be considered to have been made in due time. Your complaint shall be filed no later than 24 months after the delivery date. In your complaint, please state your order number and describe the defect in your product.

When we have received your complaint, we will send you a return label in order for you to return the product to us free of charge. When you return the product, please fill out and enclose the forwarded complaint form.

Always ensure to have the enclosed postal receipt stamped and signed at the post office when you hand in the package. This is your proof that the package has been returned to us and in such case you will not be liable in the event that the package is not received at IHJ.

Please keep the postal receipt until you receive information from IHJ that your returned package has been received and processed.

 

COMPLAINTS

If you want to make a complaint about an online purchase or our company, Innaya Heritage Jewellery LTD, you must contact us by e-mail to hello@innayaheritagejewellery.com

 

PRIVACY POLICY

IHJ collects and processes personal information about costumers and visitors of the Website. All collection and processing of personal data through the Website happens in accordance with IHJ's PRIVACY POLICY

 

COOKIES

Certain parts of the Website uses cookies to keep track of your visit and to help you navigate between sections. IHJ has a  section on cookies found in our PRIVACY POLICY, which applies to the use of cookies on the Website.

 

SECURITY

The Website has numerous security measures to prevent the loss, misuse and alteration of information under our control such as password and firewalls.

We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.

 

OUR LIABILITY

We warrant to you that any product purchased from us through our Website is of satisfactory quality and reasonably fit for the purposes for which products of the kind are commonly supplied.

Every care has been taken in the preparation of the content of this Website to ensure that the items and terms are described accurately. There may, however, from time to time be technical inaccuracies and/or typographical errors.

There may be slight variations from time to time in style or colour reproduction or in text descriptions. As the actual colours you will see will depend on your monitor, we are unable to promise or guarantee that your monitor's display of any colour will actually reflect the colour of the product delivered to you.

To the extent permitted by law, we shall not be liable for any claims either direct or in terms of consequential loss relating to the accuracy of the information contained in any of the sections of this Website, whether this arises from breach of duty, breach of contract, negligence or any other way.

We are not liable for any use of the products if you use them for other purposes than they are made for. The products are not suitable for children under three years. The products contain small parts.

We are not responsible for indirect losses.

Our liability is in any case strictly limited to the purchase price of the product you purchased.

This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence; (b) For fraud or fraudulent misrepresentation; or (c) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

 

WRITTEN COMMUNICATION

Applicable laws require that some of the information or communication we send to you should be in writing.

When using our Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website.

For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communication that we provide to you electronically comply with any legal requirement that such communication be in writing.

This condition does not affect your statutory rights.

 

TRANSFER OF RIGHTS & OBLIGATIONS

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

 

STATUS

By placing an order through our Website, you warrant

(a) That you are legally capable of entering into binding contracts; and

(b) That you are at least 18 years old.

 

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by any act, event, omission, non-happening or accident outside our reasonable control, including (without limitation) industrial action, civil commotion, war, riot, terrorist act, fire, explosion, storm, flood, any natural disaster, impossibility of use of appropriate modes of transport or technological or communication problems.

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WAIVER

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

 

SEVERABILITY

If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.

 

LAW & JURISDICTION

All sale contracts for purchase of products through our Site are concluded in Leeds, United Kingdom. Such contracts and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by UK law.

Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.